Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 860-246-5617 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.


How do I return a item?

Bring the receipt to the store within 60 days of purchase on stock items except: windows, appliances or special orders. Special order items are non-returnable and non-exchangeable. Restock fee on $10.00 for stock window sizes in good condition.

Can I use a personal check or money order?

Yes and we also accept Master Card, Visa, Discover and American Express.

Do I have to leave a deposit to order a special order item?

Yes all special order items require a 100% deposit.

Do you have gift cards?

Yes ask one of our associates.

I just received my order and you sent the wrong item?

Call the store and we will be happy to assist you.

My order arrived damaged, what should I do?

Call the store and we will be happy to assist you.